Shipping policy

Thank you for shopping with Turquoise Jewels, powered by Shopify. We are dedicated to providing you with a seamless shopping experience. Please review our shipping policy carefully to understand how we process and deliver your orders.

1. Shipping Destinations: We offer shipping within India and internationally over 200+ countries as well.

2. Shipping Methods: We utilize reliable shipping carriers to ensure your order reaches you safely and promptly. Our standard shipping option is available for all orders.

3. Shipping Timeframes: Orders are typically processed within 1-3 business days after payment confirmation. Once your order is processed, you will receive a shipping confirmation email with tracking details.

Estimated delivery times:

  • Domestic Metro cities: 3-5 business days
  • Domestic Non-metro cities and remote locations: 5-7 business days
  • International: 7-10 business days (Please note that delivery times may vary due to factors beyond our control)

4. Shipping Charges: Shipping charges are determined based on the weight of your order and your delivery location. The shipping cost will be displayed during checkout before you finalize your purchase.

5. Free Shipping: Enjoy complimentary standard shipping on orders to be delivered within India. 

6. Tracking Your Order: Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery through our website or the courier company's portal.

7. Order Delays: While we strive to meet our estimated delivery times, unforeseen circumstances may occasionally cause delays. If your order is delayed, we will promptly notify you and keep you informed of its status.

8. Order Packaging: Your jewelry is precious to us. We take great care in packaging each item securely to prevent damage during transit. Your order will be delicately wrapped and placed in a protective box before shipping.

9. Order Confirmation: Upon placing your order, you will receive an order confirmation email containing your order details. Please review this information carefully and contact us immediately if you have any questions or concerns.

10. Contact Information: For any inquiries regarding our shipping policy or your order, please feel free to reach out to our customer support team at care@turquoisejewels.com.

By placing an order with Turquoise Jewels, you agree to comply with the terms and conditions outlined in this shipping policy. We appreciate your trust in us and are committed to providing you with exceptional service and high-quality jewelry products.